JoyFoodNess will be happy to replace/refund any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.

 To be eligible for a return: 

• Your item is damaged or spoiled during transit.
• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• You have 5 calendar days to return an item from the date you received it.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to you via online banking.

You will receive the credit within a certain amount of days.

Non-Returnable / Non-Refundable
Once the goods are sold, return of products or claim for refund is not allowed which is in good condition.

We are not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.